dash77 Privacy Policy
Your personal information is very important to us. This page clearly explains how dash77 collects, uses, and protects your information.
This Privacy Policy ("Policy") is published on behalf of the dash77 platform ("we", "us"). When you use dash77's website, application, or any of our services, this Policy determines how your personal information is collected, stored, processed, and protected.
By using our services, you are considered to have given your consent to the terms described in this Privacy Policy. We may update this Policy from time to time, so we encourage you to review it regularly.
1. Types of Information Collected
dash77 collects two types of information from its users — information provided directly and information collected automatically.
1.1 Information Provided Directly
During registration, verification, and transactions, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID (NID) or passport number (for KYC verification)
- Address and postal code
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Messages and attachments provided during support contact
1.2 Information Collected Automatically
When you visit our platform, certain technical information is collected automatically:
- IP address and device information (type, operating system, browser)
- Login time, session duration, and browsing history
- Cookies and local storage data
- Referral source and click data
- Games used and betting history
2. Purpose of Using Information
dash77 uses collected information only for lawful and specific purposes. We never use your information for unnecessary purposes without your consent.
2.1 Account Management and Service Delivery
- To complete the account registration and login process
- To process deposit and withdrawal transactions
- To provide bonuses and promotional offers
- To manage the VIP program
2.2 Security and Fraud Prevention
- To protect accounts and prevent unauthorized access
- To detect and investigate suspicious transactions
- To comply with anti-money laundering (AML) and KYC regulations
- To ensure responsible gaming
2.3 Communication and Support
- To provide support via live chat and email
- To notify users of important service updates
- To inform users about relevant promotions and offers (with your consent)
2.4 Fulfilling Legal Obligations
We may be legally required to retain and provide certain information in order to comply with applicable laws, regulations, and directions from regulatory authorities.
3. Data Storage and Security
dash77 gives the highest priority to the security of your information. We apply industry-standard technical and administrative measures.
SSL Encryption Protection
Every transaction and data transfer on our platform is protected by 256-bit SSL/TLS encryption technology. This ensures that no third party can view or alter your sensitive information.
3.1 Data Retention Period
We retain your information for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
3.2 Access Control
- Only authorized staff may access user information
- All staff sign confidentiality agreements
- Regular security audits are conducted
- Logs of data access are kept on record
3.3 Steps in the Event of a Data Breach
In the event of any data security breach, we will promptly notify affected users and take appropriate remedial action.
4. Cookies and Tracking Technologies
dash77 uses cookies and similar tracking technologies to improve the experience of visiting the website.
4.1 Types of Cookies
These cookies are essential for the basic functionality of the platform. They store login sessions, security tokens, and language preferences. Without them, the website will not work properly.
These cookies are used to understand how users interact with our platform. They track page visits, bounce rates, and session duration to help improve service quality.
These cookies are used to remember your preferences, such as your preferred game category or display settings. They provide a personalized experience.
4.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note, however, that disabling essential cookies may disrupt some important functionality of the platform.
5. Sharing Information with Third Parties
dash77 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Payment Processors
The information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used only for the specific transaction, and these organizations operate under their own privacy policies.
5.2 Technology Partners
The minimum necessary information may be shared with game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.) and technology service providers in order to deliver services. All of them operate under strict confidentiality agreements.
5.3 Legal Reasons
We may be legally required to provide information to the relevant authorities pursuant to a court order, legal directive, or investigation.
5.4 Business Changes
In the event of a merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance in such cases.
6. Your Rights
As a registered user of dash77, you have the following rights regarding your own information:
Right to Access Information
You may contact us at any time to request a copy of the information we hold about you.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction.
Right to Delete Information
In certain circumstances, you may request that your information be deleted. Some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, such as marketing communications.
To exercise any of your rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.
7. Protection of Minors' Information
dash77 strictly prohibits anyone under the age of 21 from using the platform. Our services are for those aged 21 and above only.
If we become aware that a minor is using our platform or that we hold their information, we will immediately close that account and delete the associated information. If a parent or guardian believes their child is using our platform, please contact us immediately.
8. Third-Party Links and Services
Our platform may contain references to certain third-party services (such as payment gateways). These third parties have their own privacy policies and we are not responsible for their data practices.
We advise users to review the privacy policy of any third party before engaging with them.
9. Policy Changes and Updates
dash77 reserves the right to change this Privacy Policy as needed. For any significant change:
- The date of the most recent update on this page will be changed
- Registered users will be notified of major changes by email or through a platform notice
- Continued use of the platform after a change will be considered as consent to the updated Policy
We recommend that you review this page regularly to stay informed about the latest Policy.
10. International Data Transfers
dash77 primarily provides services for the Bangladesh market. However, our servers and processing facilities may be located in various places. For any international data transfer, we ensure that adequate safeguards are in place in the recipient country.
In all cases, we take the necessary contractual safeguards to ensure the protection of your information.
11. Responsible Gaming and Data Protection
We support responsible gaming and may analyze information about your gaming behavior for this purpose. This analysis is used only to identify problematic gaming behavior and to provide the necessary support.
To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Have a question about privacy?
Contact us for any questions about the protection of your information and privacy.
Our team is available 24 hours a day, 7 days a week to assist you.